Privacy Policy

Effective date: September 15, 2026

1. Who we are and what this policy covers

OffTheGrid LA organizes nightlife events in Los Angeles, California. The business owner is Levi James Bearman. Our business address is 9023 West Pico Boulevard, Los Angeles, California 90035, United States. This address is not an event venue unless an event listing expressly identifies it as one.

This policy explains our handling of personal information when you visit offthegrid-la.com, ask us a question, subscribe to announcements, purchase an event ticket, or communicate with us about an event. It also addresses information we receive from the ticketing and payment services used for your order. Independent venues and third-party websites may have their own privacy notices for activities they control. Privacy questions can be emailed to contact@offthegrid-la.com.

2. Information you provide

When you contact us, we receive the name, email address, and other information you include in your message. Purchase information can include your name, email address, billing details, event selection, ticket quantity, order reference, and transaction status. Where an attendee name or telephone number is requested, the form will identify the field and its purpose. Do not submit another person's information unless you are authorized to provide it for the relevant booking or inquiry.

Newsletter forms collect the email address and any optional preferences you choose to provide. Support requests may include correspondence, refund reasons, and records needed to investigate a purchase problem. Please avoid including passport copies, complete payment-card numbers, medical records, or other sensitive documents in routine email or contact forms. If additional verification is necessary, we will explain what is needed and identify an appropriate submission method.

3. Website and device information

Depending on the website services enabled, technical records can include IP address, browser type, device information, pages requested, approximate location inferred from an IP address, referral information, and the date and time of an interaction. These records can help deliver pages, troubleshoot errors, and detect suspicious activity. They do not necessarily identify you by name, but they can be personal information when linked to you or your device.

4. How we use information

We use relevant information to answer questions, administer purchases, deliver tickets, validate admission, communicate operational changes, process refunds, investigate suspected fraud, and maintain business records. Information is also used to operate and protect the website and to address complaints or legal obligations. We limit internal access to information to the purposes described in this policy.

If you choose to receive event announcements, we use your subscription details to send those messages and manage your preferences. A ticket purchase does not, by itself, enroll you in our optional marketing list under this policy. We do not use a request for accessibility assistance as permission to send marketing or to publish personal details. If we propose a materially different use of information, we will provide the notice and obtain any permission required before proceeding.

5. Service providers and other recipients

Relevant information is shared with the providers needed to host the website, operate forms, deliver messages, sell tickets, process payments, or provide technical support. A provider may process information on our behalf and may also have separate obligations or purposes, described in its own privacy notice. Do not assume every provider has the same legal role.

Where required for a particular event, authorized venue or admission staff may receive the attendee name, ticket reference, admission status, or other information necessary to verify entry. We may disclose information to professional advisers, insurers, courts, regulators, or law enforcement where appropriate and legally permitted. If the business undergoes a transfer or reorganization, relevant records may be transferred with appropriate protections and any required notice. This does not create permission for unrestricted marketing use by unrelated parties.

6. Payments

The payment interface identifies the provider used for your transaction. The information available to us may include payment status, purchase amount, billing details, card brand, and limited card-identification details needed for reconciliation or support.

Never send a card security code, banking password, or one-time payment authentication code to customer support. A payment provider's privacy notice supplements this policy for processing that the provider controls; it does not replace our responsibility for information we handle.

7. Browser controls and external content

Our Cookies & Tracking Disclosure provides additional information about browser storage, outside services, and privacy choices. Questions can be sent to contact@offthegrid-la.com.

Your browser may allow you to restrict cookies, clear stored website data, and control permissions. Blocking some technologies can affect access to a checkout or other website functions. When you follow a link to an independent ticketing or payment service, review that service's own privacy information and available choices before submitting information.

A browser preference is not a request to cancel a ticket or delete an order. To ask about information held by OffTheGrid LA, use the written correspondence route described below. We will respect applicable legal requirements for privacy choices; this policy does not waive them.

8. Email choices and service communications

You can unsubscribe from promotional email using its unsubscribe link or by contacting contact@offthegrid-la.com with the address you want removed. We will process requests within the applicable legal period. We may retain a limited suppression record to prevent accidental re-enrollment. Opting out of marketing does not prevent necessary messages about an existing purchase, an event cancellation, a refund, or a support conversation. Those messages will be used for their operational purpose.

9. Retention and security

We retain information for the period reasonably needed for the purpose collected, including order administration, accounting, legal obligations, fraud prevention, and resolution of disputes. Retention depends on the type of record, the transaction, applicable requirements, and whether a dispute is ongoing. We delete or de-identify information no longer needed, subject to legitimate backup and preservation requirements.

We use safeguards appropriate to the information and our operations. No internet transmission or storage system can be promised to be completely secure. If you suspect a privacy or security problem, contact contact@offthegrid-la.com and provide a description without including passwords or complete financial information.

10. Visitors outside the United States

Our events take place in Los Angeles, and visitors from other countries may buy tickets to attend them. Information relating to those purchases may be handled in the United States and in other countries where our providers operate. Those countries may have different privacy laws from your home country.

Using the website is not treated as blanket consent to every international transfer or a waiver of applicable privacy rights. Where a law applies to our handling of your information, we will provide the notices, safeguards, and rights it requires. This policy does not claim that every foreign privacy law applies, or that overseas visitors have no rights because the event is in California.

11. Requests about your information

Contact contact@offthegrid-la.com if you want to ask what information we hold about you, correct inaccurate details, request deletion, or raise a privacy concern. Depending on applicable law, rights may also include access, portability, restriction, objection, withdrawal of consent, or an appeal.

We may need proportionate verification before disclosing or changing personal information. We will not ask for unrelated information simply to discourage a request. Some records may need to be retained for legal, security, accounting, or dispute purposes. If we cannot fulfill a request, we will explain the applicable reason and any available review route. Nothing here limits your right to contact a relevant privacy authority.

12. Age requirements and event media

Our nightlife services are not directed to children under 13. Event admission ages are stated in the relevant listing and are separate from this website privacy notice. If you believe a child has provided information improperly, contact contact@offthegrid-la.com.

If event photographs or recordings identify attendees, the applicable notice will explain their intended use and how to raise a concern. This policy does not grant a perpetual promotional image release merely because someone visits the website or buys a ticket.

13. Changes and contact

We will update the effective date when this policy changes. For material changes, we will provide a prominent website notice and any additional notice or consent required by law before applying the change where required. Previous collection does not become permission for undisclosed uses simply because the wording changes.

Privacy inquiries and business correspondence: OffTheGrid LA, attention Levi James Bearman, 9023 West Pico Boulevard, Los Angeles, California 90035, United States.